GP online services allow you to access a range of services via your computer or mobile. Once you have signed up, you will be able to:
- book or cancel appointments online with a GP or nurse
- renew or order repeat prescriptions online
- view parts of your GP health record, including information about medication, allergies, vaccinations, previous illnesses and test results
The service is free. Everyone who is registered with a GP can have access to their practice’s online services.
How can I start using GP online services?
Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS Account. Your NHS account is a simple and secure way to access a range of NHS services online. To access your NHS account, you will need to set up an NHS login and prove who you are. Your NHS account then securely connects to information from your GP Surgery.
Follow the steps below to sign up for GP online services (Patient Access):
- Tell your GP practice that you would like to start using their online services
- A member of the practice will then ask you to fill in a short registration form
- You will be asked to provide photo ID. If you do not have any ID then either a member of staff will have to confirm your identity or you may have to answer questions about personal information in your GP record
- Once you have signed up, you will receive your unique username and password and a link to where you can log in
How can I find out what online services my GP practice offers?
The services available to you will depend on the online system your GP practice uses. You can ask your practice what services they offer when you sign up or check on this website. Simply look up your GP practice using the services near you facility at the top of this page. Each available service is listed under “online facilities” on the “overview” and “facilities” pages of the GP profile (see example image).
The online system used by your GP also determines whether you can access any additional NHS-approved online service and apps. To find out more about these additional services, please check with your GP practice or have a look at the list below. More services and apps will be added to the list as they become available.
I’m not good with the internet – where can I get help?
There are a number of different services for people who need internet training such as UK online centres. Others are provided by local authorities, colleges and charities. The best place to start would be your local library.